Dear Valued Customers,
Our Customer Service hours will be changing, effective June 19th 2023. Beginning on this date, our Customer Service Department and Office will be open the following times below.

Monday-Thursday
7:00 a.m to 3:00 p.m PST

• We will be closed Friday, Saturday, Sunday and major Holidays.
• Our shipping department will still be shipping out orders Monday-Friday.
• Thank you for your understanding and continued support. We greatly appreciate your business!

FAQ

Shipping

Our shipping department will still be shipping orders out on Friday's. Orders placed after 12pm PST Thursday and before 12pm PST Friday will still be shipped out on Friday. The only exception will be if it lands on a major Holiday.
Click here to view our shipping policy

Special Holiday Schedule

If a Holiday lands on a Monday, our hours will temporarily be Tuesday-Friday 7:00 a.m to 3:00 p.m PST

Sincerely,
TERA PUMP Customer Support Team
1-877-251-2288
support@terapump.com